Privacy Policy

Last updated: 11 September 2026

Zax Technologies provides secure software and digital services used by authorised professionals and organisations to manage cases, communications, documents, appointments and related administrative activities.

This Privacy Policy explains how information is collected, used, stored and protected when individuals use Zax Technologies services.

1. Information we may process

Depending on how the service is used, information may include:

• Names and contact information.
• Account and professional profile information.
• Case and claimant information entered by authorised users.
• Documents, correspondence and records uploaded to the platform.
• Appointment and communication information.
• WhatsApp messages and related messaging metadata where WhatsApp communication is used.
• Technical and security information required to operate and protect the service.

2. How information is used

Information may be processed to:

• Provide and administer Zax Technologies services.
• Authenticate users and maintain account security.
• Support case management and authorised professional workflows.
• Send, receive and associate authorised communications.
• Maintain service records, audit information and system security.
• Provide support and investigate technical issues.
• Meet applicable legal and regulatory requirements.

3. WhatsApp and Meta services

Where WhatsApp functionality is used, Zax Technologies may process messages and related information received through the WhatsApp Business Platform for the purpose of delivering communications requested or authorised by users of the service.

Information received through WhatsApp is used for the relevant communication and case-management purpose and is subject to appropriate access controls within Zax Technologies.

4. Sharing of information

Information is not sold. Information may be shared with authorised service providers where necessary to operate the platform, deliver communications, maintain infrastructure or comply with legal obligations.

Access within Zax Technologies is restricted according to the user's role, organisation and authorised professional context.

5. Data security

Zax Technologies uses administrative and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

6. Data retention

Information is retained for as long as reasonably necessary for the purposes for which it was collected, to provide the service, and to satisfy applicable legal, contractual and regulatory requirements.

7. Your rights

Depending on applicable law, individuals may have rights relating to access, correction, restriction, objection, portability or deletion of their personal information.

Requests are considered subject to applicable legal obligations and any requirements that information must be retained as part of professional, contractual or regulatory records.

8. Data deletion requests

Individuals may request deletion of applicable personal information by following the instructions on our Data Deletion page.

9. Changes to this policy

This Privacy Policy may be updated when our services, legal requirements or data-processing practices change. The latest version will be published on this page.